Returns & Exchanges
Your satisfaction is our first priority at Red Works. If you are in any way dissatisfied with your purchase we will gladly issue an exchange or credit on full priced stock, provided you notify us within 7 days of receiving the item.
All merchandise returns (whether defective or not) require prior authorization from Red Works.
The customer is responsible for the return freight costs and Red Works is unable to refund shipping costs (other than for faulty items). In the case of an item being exchanged, the cost of postage will be re-charged to the customer on second delivery.
Unless stated otherwise under this Returns Policy, Red Works reserves the right to refuse any returns that do not comply with the following requirements for returns:
To contact Red Works customer support service or to attain approval to return merchandise phone +61 7 3876 4288 or email sales@redworks.com.au
Procedure for Returning products and obtaining an Exchange or Refund:
Red Works - Returns Department
156 Given Terrace
PADDINGTON. QLD. 4064
Australia
Ensure that products are appropriately packaged so that they are not damaged during their return, and that they are not lost in transit during their return. The following information must accompany the goods:
Customer Name and Address details
Product Description
Proof of Purchase - Date of Purchase/Invoice Number
Reason for the return
Subsequent shipping charges to return exchanged items from Red Works to the customer will be payable by the customer prior to dispatch of the exchanged items.
Refunds
We will gladly refund, credit or exchange goods upon presentation of the original Red Works Tax Invoice if the product is deemed to be faulty or damaged upon receipt. We reserve the right to exchange, repair or correct the fault/defect rather than providing a refund. The appropriate returns policy must be followed for refund, credit or exchanges. Delivery and packaging charges are refundable if as a result of our error, the goods were supplied incorrectly. These delivery and packaging charges are not refundable except as expressed here and Red Works reserves the right to apply or waive the delivery and packaging charges at its absolute discretion.
A restocking fee of 10% may be applied on returns to cover processing and handling