Terms and Conditions
Red Works furniture and homewares Pty Ltd, ABN 28 009 849 950, provides products and services to you subject to the following Terms, Conditions, notices and disclaimers as amended from time to time at the discretion of Red Works furniture and homewares Pty Ltd.
By accessing, browsing or utilising any or all of the products and service within this website, you are acknowledging that you understand and agree to terms contained herein.
Red Works furniture and homewares Pty Ltd reserves the right to amend and change this site at its absolute discretion. Additionally we reserve the right to institute changes or amendments (effective immediately) to any or all of the Terms contained in this document and to which, by your use of this website, you will be bound.
Red Works furniture and homewares Pty Ltd recognises that security for you the customer is paramount in deciding to do business with us. For this reason, when you use the Red Works Online Shopping web site, you can be confident that we employ the highest level of security to protect your orders and personal information. Please note that emails that you send from your email program or from the Red Works website are not currently protected by security encryption. Please do not send credit card details to us via email or on our website. We will ring you for your payment by credit card or request for you to direct deposit to our bank account or send a personal or business cheque for payment of your goods.
The data you provide to our site will soon be protected by industry standard 128bit VeriSign digital encryption certificate.
Unauthorised use of a credit card, use of an invalid card and/or the provision of a false name and/or personal details will be considered fraudulent. All fraudulent activity will be reported to police and subject to prosecution by the fullest extent of the law. Trademarks
All trademarks, trade names, patents, copyright, registered designs and other intellectual property rights embodied in or in connection with this web site, products and any related information, documentation, parts or software are the sole properties of their respective owners and/or holders. You must NOT use any trade names, patents, copyright, registered designs, domain name, trading style or other intellectual property rights embodied in or in connection with this web site, products, any related information and documentation.
Red Works furniture and homewares Pty Ltd highly value the strong relationships we have with our customers. Often these relationships have been built up over many years. Red Works is committed to protecting your Privacy! All information gathered here will be handled with full and proper respect for the privacy of our customers. We do not collect personal information when you visit our site unless you log on, place an order or register with us. This information is used solely for the processing of your order, delivery of your order, to allow us to contact you regarding your order, and to provide you with the best possible service. We will not sell, rent, share or voluntarily disclose it to any individual or company without your previous consent. To have your details removed from the database please send an email to firstname.lastname@example.org and include your name, address and phone number.
Red Works furniture and homewares fully supports the â€œNational Privacy Principles for the Fair Handling of Personal Informationâ€? launched in 1998. AS part of these principles, customers who do not want to receive marketing offers through the mail or on the internet can contact us on +617 3876 4288.
We reserve the right to repeat comments about our products and service made in communications with us for marketing purposes.
An order placed by you is an offer to purchase a particular product(s) at the price and delivery charge specified on our web site. All orders are subject to confirmation and acceptance by Red Works furniture and homewares Pty Ltd. The offer is only accepted by Red Works when the goods are dispatched.
When you place an order with Red Works furniture and homewares Pty Ltd, you will receive a confirmation email prior to your order being processed. We will again notify you once your order has been processed and is ready to ship. If there are any delays in supplying an item in your order we will notify you.
Red Works furniture and homewares Pty Ltd or its nominated carrier or agent will deliver the goods you have ordered to the address specified by you in your order. If you are unavailable to receive your goods, then an authorised signatory must be there, as goods will not be left unattended. Photo identification may be required.
If there is no one at the delivery address or no one of the prescribed age to receive the goods, then Red Works furniture and homewares Pty Ltd may charge you a 10% service fee. We reserve the right to apply or waive the 10% service fee at our absolute discretion. Once the goods are delivered and received by you or your authorised signatory, you will own the goods and it becomes your responsibility if they are lost, damaged or stolen.
Whilst every effort is made to ensure up-to-date product images and product specifications on our site, goods that you receive may differ.
Some products are photographed with additional props. Unless an item is listed in the description it is not included.
Red Works furniture and homewares Pty Ltd endeavors to get your order to you as quickly as possible but we cannot guarantee to meet our scheduled delivery times on all occasions. Delivery times are indicative only and Red Works furniture and homewares Pty Ltd does not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence. Late delivery does not entitle cancellation of the order.
We deliver by Australia Post EParcel, Couriers Please or nominated furniture carriers anywhere in Australia. And Australia Post for all international deliveries.
Delivery Guide within Australia
â€¢ Major cities - 2-3 business days.
â€¢ Remote Areas - 2-5 business days.
The large majority of our products are in stock and we will always notify you of any delays prior to processing your payment.
General Notes for Delivery
â€¢ A signature is required for all deliveries.
â€¢ We can not deliver to PO Box addresses.
â€¢ The usual delivery times as listed above are for delivery to suburban Australian addresses that are included in the overnight delivery network of the applicable courier. Delivery times may be longer for remote areas.
â€¢ Delivery by Australia Post and Courier is during business hours, Monday to Friday.
â€¢ International Delivery is by Australia Post. Consignment details will be emailed to you upon shipment of your order, thus enabling your order to be tracked via the EParcel website: www.eparcel.com.au
All orders must be paid for in full prior to shipment. Payment must be cleared before goods are dispatched.
Red Works furniture and homewares Pty Ltd may alter or vary prices in the event of price changes or mistakes made by suppliers on prior notice to you. For each order you place, you agree to pay the relevant applicable price at the time of placing the order. All prices quoted on the website are in Australian dollars and include GST.
Billing within Australia:
Payment may be made by MasterCard, Visa Card, AMEX, direct deposit/EFT or cheque/Money Order. Credit card payments are not automatically processed upon order submittal. Payments are processed only when order is verified.
Direct Deposit details will be emailed upon request. To expedite your order if paying by direct deposit, please notify us of the transfer details and the order(s) to which it relates by email to email@example.com or fax: 07 3876 5766.
Cheques are not cleared funds and goods will not be dispatched until the cheque is cleared by the issuing bank (please allow 7 days to clear). All cheque/money order payments can be made to: Red Works furniture and homewares Pty Ltd
A sales representative from Red Works will call you within one working day to notify freight charges and obtain payment details over the phone.
Payment may be made by direct deposit/EFT or Cheque/money order in Australian Dollars. Payments are processed only when order is verified. At present we are not able to accept payments made with non-Australian credit cards.
Red Works furniture and homewares Pty Ltd is unable to accept COD orders.
Direct Deposit details will be emailed upon request. To expedite your order if paying by direct deposit, please notify us of the transfer details and the order(s) to which it relates by email to firstname.lastname@example.org or fax: +617 3876 5766.
Your satisfaction is our first priority at Red Works. If you are in any way dissatisfied with your purchase we will gladly issue an exchange or credit, provided you notify us within 7 days of receiving the item. Items must be returned unused. We are unable to exchange or refund on body products. All merchandise returns (whether defective or not) require prior authorization from Red Works and must be accompanied by the following information:
â€¢ Customer Name and Address details
â€¢ Product Description
â€¢ Proof of Purchase - Date of Purchase/Invoice Number
â€¢ Reason for the return
The product must be returned to the following address:
Red Works furniture and homewares
156 Given Terrace
Paddington QUEENSLAND. 4064
Red Works furniture and homewares Pty Ltd accepts no responsibility for loss or damage occurring during transport of the return.
The customer is responsible for the return freight cost. Red Works is not able to refund shipping costs.
Unless stated otherwise under this Returns Policy, Red Works furniture and homewares Pty Ltd reserves the right to refuse any returns that are:
â€¢ incomplete or have missing parts
â€¢ not returned in their original packing and/or in its original new and unused condition
â€¢ either the product or packaging is damaged during transport
â€¢ wrong size as ordered by customer
â€¢ the customer has changed their mind and no longer wishes to keep the purchased item
â€¢ received as a gift which the recipient does not wish to keep (an exchange may be possible) or
â€¢ If we have specially made the product at the customers request (custom made items and quoted items)
To contact Red Works customer support service or to attain approval to return merchandise phone +617 3876 4288 or email sales@ redworks.com.au
Procedure for returning products and obtaining an exchange or refund:
Before claiming a refund you should check the refund exceptions outlined on this page.
To claim a refund under this guarantee you must first notify us within 7 days of receipt of the product by phone or email to advise us of the problem with the product.
If a refund is being sought, we will advise whether a refund is possible (Note: all refunds are subject to inspection of the goods by Red Works staff once the item is returned by the customer).
If an exchange is being sought we will advise whether an exchange will be allowed.
For wrong sizes ordered by the customer we will gladly exchange merchandise, however, return freight costs and re-shipping costs are the responsibility of the customer. Subsequent shipping charges to return exchanged items from Red Works to the customer will be payable by the customer prior to dispatch of the exchanged items.
The product must be returned to Red Works furniture and homewares within 14 days from the date it was delivered to the customer.
Once we receive the returned merchandise we will contact you to confirm receipt.
We will gladly refund, credit or exchange goods upon presentation of the original Red Works furniture and homewares Pty Ltd Tax Invoice if the product is deemed to be faulty or damaged upon receipt. We reserve the right to exchange, repair or correct the fault/defect rather than providing a refund. The appropriate returns policy must be followed for the refund, credit or exchange. Delivery and packaging charges are refundable if as a result of our error the goods were supplied incorrectly. These delivery and packaging charges are not refundable except as expressed here and Red Works furniture and homewares Pty Ltd reserves the right to apply or waive the delivery and packaging charges at it's absolute discretion.
A restocking fee of 10% may be applied on returns to cover processing and handling charges associated with the return.
You may cancel an order at any time prior to processing and shipping without penalty. Cancellations of custom made goods will not be accepted and a refund will not be given. Orders cancelled during or after processing will be subject to a 10% service fee payable immediately. Red Works furniture and homewares Pty Ltd reserves the right to apply or waive such fee at it's absolute discretion.
Most products we sell also carry a full manufacturer's warranty. The warranty terms and period will vary between manufacturers and products.
All claims for warranty service outside fourteen days should be firstly directed to the products manufacturer or authorised service centre. If you are then directed to return the product from whom you purchased, then you must contact us immediately to arrange the return.
Damage and Loss
All risk of damage or loss is transferred to you upon dispatch of the goods/item to the advised mailing address. Red Works furniture and homewares Pty Ltd undertakes to provide adequate packaging and a reliable delivery service but is not responsible for any damage or loss of your purchase in transit, nor does Red Works furniture and homewares Pty Ltd insure against loss or damage of your purchase in transit. The option to take Australia Post transit insurance with will be offered to customers at the time of purchase. Australia Post transit insurance (replacement value) is chargeable at the rate of $ 1.00 per $ 100.00 value of goods.
Third Party/Referral Links
Red Works furniture and homewares Online Shopping's web site may display referral advertising hyperlinks. Red Works furniture and homewares Pty Ltd does not endorse or recommend the products, services or content of the third party site nor does it take any responsibility for the contents of any linked web sites from that site. Red Works furniture and homewares Pty Ltd is absolved from any responsibility of any results as a consequence of you linking to these sites.
Red Works furniture and homewares Pty Ltd makes every attempt to ensure that the data shown on the web site is current and valid. Red Works provides this information without warranties of any kind either expressed or implied including the fitness for a particular purpose. Red Works furniture and homewares Pty Ltd cannot be held responsible for product data changes, discontinuation or typographical errors.
Red Works furniture and homewares Pty Ltd will to the extent permitted by law, not be liable to you or any other person under any circumstances for any loss of use, profit, revenue, interest, goodwill or data, or for any injury or death to any person, or for any indirect, incidental or consequential damages sustained or incurred by you, whether such liability arises directly or indirectly as a result of:
â€¢ Any negligent act or omission or willful misconduct of Red Works furniture and homewares Pty Ltd or its employees or agents;
â€¢ the supply, performance or use of any products or services; or
â€¢ any breach by Red Works furniture and homewares Pty Ltd of its obligations under these terms and conditions or any relevant sales contract
Red Works furniture and homewares Pty Ltd does not promise that repair facilities or parts will be available in respect of the products.